Return and Refund Policy — Cluster Studio

Customised Products

All personalised and custom-printed products, including T-shirts, hoodies, mugs and mouse pads, are made using the customer's selected images, designs or specifications. We do not accept returns or exchanges for change-of-mind requests or incorrect details provided by the customer after production has started.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or different from the item you ordered, please contact us through WhatsApp with your order number and clear photographs of the issue. We will review your request and provide an appropriate resolution, such as a replacement or refund, where applicable.

Order Cancellations

Orders cannot be cancelled once customisation or production has begun. Contact us as soon as possible if you need to request a cancellation.

Contact Us

For assistance with an order, contact Cluster Studio through our official WhatsApp support channel.

This policy does not limit any consumer rights available under applicable law.